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Privacy Policy

Last Updated: 03/09/2026

FloweredInk values your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information may be collected when you visit or use floweredink.com, why this information may be collected, and how it may be handled.
 

1. Information We May Collect

Depending on how you interact with FloweredInk, we may collect certain personal and technical information.

This may include:
 

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Delivery address

  • Account information

  • Order information

  • Product preferences

  • Customer service correspondence

  • Marketing preferences

  • Device and browser information

  • Website usage information

  • IP address and similar technical information
     

We only collect information that is reasonably necessary for providing our products, services, and website experience.
 

2. How We Use Your Information

The information we collect may be used to operate and improve our services and provide you with a better customer experience.

Your information may be used to:
 

  • Process and manage orders

  • Process and confirm payments

  • Arrange delivery

  • Provide customer service

  • Communicate order updates

  • Maintain customer accounts

  • Respond to enquiries

  • Improve our website and services

  • Understand how customers use our website

  • Prevent suspicious or fraudulent transactions

  • Send marketing communications where permitted

  • Meet legal and regulatory obligations
     

3. Payment Information

Payments made through the Flowered Ink website are processed through authorised third-party payment providers.

Flowered Ink does not intentionally collect or store complete payment card details outside the secure systems provided by authorised payment providers.
 

Payment providers may process your information in accordance with their own privacy policies and security procedures.
 

4. Service Providers

We may share limited personal information with trusted third-party service providers where reasonably necessary to operate our business and provide our services.
 

These service providers may include:
 

  • Website platform providers

  • Payment processors

  • Delivery and courier providers

  • Technology providers

  • Email and communication providers

  • Analytics providers
     

Personal information is only shared where necessary for the relevant service or business operation.
 

5. Marketing Communication

If you choose to receive marketing communications from Flowered Ink, we may send you updates and information relating to our brand.
 

This may include:
 

  • New product launches

  • Promotions and special offers

  • Beauty and skincare content

  • Brand updates

  • Upcoming collections
     

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting Flowered Ink directly.
 

6. Cookies and Similar Technologies

The Flowered Ink website may use cookies and similar technologies to support website functionality and improve your browsing experience.
 

Cookies may be used to:

  • Operate essential website functionality

  • Remember your preferences

  • Maintain shopping sessions

  • Understand website usage

  • Improve website performance

  • Support analytics functionality

  • Support marketing functionality where enabled
     

You may be able to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
 

7. Data Security

Flowered Ink takes reasonable measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
 

We use appropriate technical and organisational measures to help protect the information we handle.

However, no internet-based system or method of electronic storage can guarantee absolute security.
 

8. Data Retention

Personal information may be retained for as long as reasonably necessary to fulfil the purposes for which it was collected.

This may include retaining information for:
 

  • Providing products and services

  • Maintaining transaction and order records

  • Meeting legal and regulatory obligations

  • Resolving disputes

  • Preventing fraud

  • Supporting legitimate business requirements

When information is no longer reasonably required, it may be deleted or securely anonymised where appropriate.
 

9. Your Rights

Subject to applicable South African privacy legislation, you may have certain rights regarding your personal information.

These rights may include the ability to request:

  • Access to your personal information

  • Correction of inaccurate information

  • Deletion of certain personal information

  • Information about how your data is being processed

Requests relating to personal information may be submitted by contacting Flowered Ink using the details provided below.
 

10. Third-Party Links

The Flowered Ink website may contain links to third-party websites, platforms, or services.

Please note that Flowered Ink is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.
 

11. Children's Privacy

Flowered Ink does not knowingly intend to collect personal information from children in circumstances prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter.
 

12. Changes to This Privacy Policy

Flowered Ink may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or legal requirements.
 

The latest version of this Privacy Policy will always be published on floweredink.com, together with the updated effective date.

We encourage visitors to review this Privacy Policy periodically.
 

13. Contact Us

If you have any questions regarding this Privacy Policy or how Flowered Ink handles personal information, please contact us through our Contact page.
 

You may also contact us directly at:
 

Email: [CLIENT TO PROVIDE]

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