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Payment Policy

Last Updated: 03/09/2026
 

This Payment Policy explains how payments for purchases made through floweredink.com are handled.

By placing an order through the FloweredInk website, you agree to the payment terms outlined below.
 

1. Currency

Unless otherwise indicated, all prices displayed on the FloweredInk website are shown and processed in:

South African Rand (ZAR).
 

Customers are responsible for checking the final order total displayed during checkout before completing payment.
 

2. Accepted Payment Methods

Flowered Ink accepts the payment methods made available during the checkout process.

Available payment options may vary depending on the payment services and providers connected to the website.
 

The available payment methods displayed at checkout represent the payment options currently supported by FloweredInk.
 

3. Payment Authorisation

Orders will generally proceed only after successful payment authorisation.
 

Submitting an order does not guarantee that a payment transaction has been approved or successfully completed.
 

Flowered Ink may only begin processing an order once payment confirmation has been received through the relevant authorised payment system.
 

4. Failed or Declined Payments
 

A payment transaction may fail or be declined for a number of reasons.
 

These may include:
 

  • Incorrect payment information

  • Insufficient funds

  • Bank security controls

  • Payment provider restrictions

  • Fraud prevention checks

  • Transaction limits

  • Technical problems
     

If your payment is unsuccessful, you may attempt another available payment method or contact your bank or payment provider for further assistance.
 

5. Payment Security

Payments made through the Flowered Ink website are processed using authorised third-party payment services connected to the website.
 

For security reasons, Flowered Ink does not request that customers provide complete card numbers, CVV codes, PINs, passwords, or online banking credentials through email, WhatsApp, social media, or the website contact form.
 

Customers should only enter payment information through the secure payment process provided during checkout.
 

6. Order Confirmation

After successful payment, customers should receive an order confirmation using the contact details provided during checkout.
 

Customers are encouraged to review the order confirmation carefully and ensure that the order details, delivery information, and purchased products are correct.
 

If there is an issue with an order, customers should contact FloweredInk as soon as reasonably possible.
 

7. Pricing Errors

Flowered Ink aims to ensure that all pricing information displayed on the website is accurate and up to date.
 

However, technical issues or human errors may occasionally result in incorrect pricing.
 

Where an obvious technical or pricing error is identified, FloweredInk may contact the customer before order fulfilment to resolve the matter in accordance with applicable law.
 

8. Fraud Prevention

To help protect customers and maintain secure transactions, payments may be subject to fraud prevention and verification procedures.
 

Where reasonably required and permitted by applicable law, FloweredInk or its authorised payment provider may request additional information to verify a transaction.
 

Orders may be delayed or reviewed where a transaction requires additional verification.
 

9. Refunds

Where a refund has been approved, FloweredInk will generally process the refund using the original payment method where reasonably possible.
 

The time required for a refund to appear may vary depending on:
 

  • The payment provider

  • The customer's bank or financial institution

  • The original payment method

  • Payment processing procedures
     

Flowered Ink cannot control processing periods imposed by third-party banks, payment providers, or financial institutions.
 

10. Duplicate Transactions

If you believe you have been charged more than once for the same order, please contact FloweredInk as soon as possible.

To help us investigate the issue, please provide:
 

  • Your full name

  • Order number

  • Transaction date

  • Amount charged
     

For your security, please do not send complete card details, CVV codes, PINs, passwords, or banking credentials.
 

11. Payment Disputes

If you experience an issue relating to a payment, we encourage you to contact FloweredInk before initiating a payment dispute or chargeback.
 

This allows us the opportunity to investigate the transaction and, where possible, resolve the issue directly.
 

Nothing in this section limits or restricts any legal rights available to customers under applicable law.
 

12. Contact Us

If you have any questions regarding payments, transactions, refunds, or this Payment Policy, please contact FloweredInk.
 

You may contact us through the FloweredInk Contact page or via:

Email: [CLIENT TO PROVIDE]

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